Case Studies

 

Knowledge Management

The Challenge:

• National strategy consulting firm

• Recognized their current inefficiencies in managing the internal knowledge capital

• Had never focused on their knowledge management needs

• Asked McMann & Ransford (M&R) to assist them in evaluating their needs and implementing best practices for knowledge management in use in the industry

The Situation:

• Each of the firm’s offices had its own informal network of knowledge sharing practices

• The firm had done some very unique and valuable project for clients and lost the experience and knowledge when the consultants left the firm

• The firm was beginning to see much more staffing of projects from different offices and needed tools to facilitate collaboration

• There were no vehicles to share work templates, tools, and best practices

• There was a feeling that they were having to always reinvent the wheel

• Only the more senior personnel knew who to contact for expert knowledge on unique problems and solutions

• Management recognized the need to work smarter and leverage the experiences of the firm nationally

The Results:

• M&R assisted the project team in identifying all of the needs of the firm for knowledge management

• M&R pointed out new ways to capitalize on the firms knowledge capital based on its experiences in many similar experiences with other leading consulting organizations

• M&R identified software solutions to meet the firms need and assisted in evaluating and selecting the best solution

• M&R also advised the firm on the integration of this solution with other initiatives being undertaken

• M&R assisted throughout the implementation, including the important steps in developing a change strategy to insure the benefits of the knowledge management solution we realized