Insights

  • April 06, 2022

    The PS Dilemma of Managing Just-In-Time Talent

    Many Professional Service (PS) Businesses have taken a page from product manufacturing’s cost reduction book and “leaned out” their inventory. In the case of PS businesses, the inventory being referred to and leaned-out is Talent capacity and by default capability. The result is having to do more just-in-time (JIT) hiring ...
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  • November 24, 2021

    Our Role as a Guide in Professional Services Client Management – Part 3

    In our previous blogs, we introduced the idea that Client Management does not “just happen”…it must be deliberate and proactive in order to be effective. And while there are many key roles needed for success of a PS business, there is an overarching role that is important for every consulting ...
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  • October 27, 2021

    Our Role as a Guide in Professional Services Client Management – Part 2

    In a previous blog, we introduced the idea that Client Management does not “just happen”…it must be deliberate and proactive in order to be effective. And while there are many key roles needed for the success of a PS business, there is an overarching role that is important for every ...
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  • September 20, 2021

    Our Role as a Guide in Professional Services Client Management

    Client Management does not “just happen”… it must be deliberate and proactive in order to be effective. For those of you reading this and our other blogs, by now you are likely not surprised by seeing and reading that statement. Professionals in our industry – whether you refer to it as ...
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  • August 17, 2021

    Why Succession Planning Goes Wrong – and What to Do About It

    Why Succession Planning Goes Wrong – and What to Do About It Introduction to the TOPS Model Our recent blogs have focused on the importance of talent, specifically in a professional services environment. In this blog, we take a wider lens approach to talent and talk about a pressing topic impacting companies ...
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  • August 02, 2021

    Professional Services Talent – The Talent Pyramid

    Professional Services (PS) organizations often do not leverage common functional or organizational structure to accomplish their mission. This means that direct-line reporting relationships between individual contributors and managers typically do not exist, instead it is a matrixed project-based structure. For embedding PS teams, this is different than most other groups ...
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  • July 02, 2021

    Characteristics of a Best-in-Class Delivery Leader

    In this blog series about professional services talent, we have introduced two integral roles – the Account Lead role and the Delivery Leader role. Both roles are central to successfully delivering an engagement, therefore, identifying the right resources to play these roles can greatly impact client and project outcomes. Understanding ...
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  • June 01, 2021

    The Impact of the Delivery Leader Role

    In recent blogs, we have discussed the importance of clearly defined roles and responsibilities in driving success for Professional Services (PS) teams. Roles and responsibilities create clarity, foster accountability, and keep talent motivated toward fulfilling individual duties to deliver team outcomes. They enable teams to become “operationally ready” to execute ...
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