Insights

  • November 02, 2022

    The Chief Commercial Officer as a Growth Differentiator Part 2

    In our previous blog in this series, we introduced the notion that the Chief Commercial Officer (CCO) role is a growth differentiator to enable businesses to harness the entire commercial power of the organization. Given this premise, the roles and responsibilities of a CCO differ between a Chief Revenue Officer ...
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  • October 18, 2022

    The Chief Commercial Officer as a Growth Differentiator

    Driving organic growth is consistently one of the top goals of for-profit businesses or organizations. Other goals such as quality, customer and employee satisfaction, research and other investment, cash flow, and capital deployment are also important depending on the industry and customer expectations. However, many of these goals are ultimately derived ...
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  • June 08, 2022

    The PS Dilemma of Managing Just-In-Time Talent – Part 2

    As discussed in a previous blog  (The PS Dilemma of Managing Just-In-Time Talent), leveraging a Just-In-Time (JIT) Professional Services (PS) Talent staffing without having a corresponding operating model can lead to increased risk to both delivery excellence and financial performance. Smoothing the natural peaks and valleys of a JIT model is ...
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  • April 06, 2022

    The PS Dilemma of Managing Just-In-Time Talent

    Many Professional Service (PS) Businesses have taken a page from product manufacturing’s cost reduction book and “leaned out” their inventory. In the case of PS businesses, the inventory being referred to and leaned-out is Talent capacity and by default capability. The result is having to do more just-in-time (JIT) hiring ...
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  • November 24, 2021

    Our Role as a Guide in Professional Services Client Management – Part 3

    In our previous blogs, we introduced the idea that Client Management does not “just happen”…it must be deliberate and proactive in order to be effective. And while there are many key roles needed for success of a PS business, there is an overarching role that is important for every consulting ...
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  • October 27, 2021

    Our Role as a Guide in Professional Services Client Management – Part 2

    In a previous blog, we introduced the idea that Client Management does not “just happen”…it must be deliberate and proactive in order to be effective. And while there are many key roles needed for the success of a PS business, there is an overarching role that is important for every ...
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  • September 20, 2021

    Our Role as a Guide in Professional Services Client Management

    Client Management does not “just happen”… it must be deliberate and proactive in order to be effective. For those of you reading this and our other blogs, by now you are likely not surprised by seeing and reading that statement. Professionals in our industry – whether you refer to it as ...
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  • August 17, 2021

    Why Succession Planning Goes Wrong – and What to Do About It

    Why Succession Planning Goes Wrong – and What to Do About It Introduction to the TOPS Model Our recent blogs have focused on the importance of talent, specifically in a professional services environment. In this blog, we take a wider lens approach to talent and talk about a pressing topic impacting companies ...
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