MSP Roundtable: Offering New Technology and Services

In this segment of the MSP Roundtable discussion, Chris Smith and Mark Slotnik explore the necessity of adaptability in technology offerings within the MSP space. Slotnik advises on balancing the allure of new technologies with the core expertise of MSPs, advocating for a flexible and experimental approach to service evolution without overcommitment. They discuss the importance of customer intimacy in guiding innovation, suggesting that understanding customer challenges can significantly de-risk new service development and direct portfolio adjustments effectively.