Powering Professional Services with Outcomes
Professional Services can be an indispensable tool for creating customer intimacy if it focuses on outcomes.
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Advisory Services in Healthcare
Best Practices in an Advisory Services Business Provide the Path to Strategic Differentiation and Customer Intimacy.
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Renewable Differentiation
The Antidote to Accelerated Commoditization.
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Connecting Your Embedded PS Business to Your Strategy
Turning the Primary Revenue Gears to Drive Growth and Value.
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Unlocking the Value of an Embedded Professional Services Firm
A Professional Services (PS) business plays a vital strategic role in an integrated complex services business.
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Overcoming Commoditization through Intimacy
We analyzed the metals industry to explore how strong customer relationships can drive differentiation in some of the world’s most commoditized markets.
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