The Line of Safety and Customer Intimacy

The Line of Safety and Customer Intimacy

In today’s world, innovation commoditizes quickly. It used to be that truly innovative pieces of technology had years of market domination before competition arose. Today, competition enters the marketplace in a few months. In previous blogs, we have discussed that...
Talent Development & Customer Intimacy

Talent Development & Customer Intimacy

Talent Development & Customer Intimacy As I stated in my last post, talent is always important and is one of the key drivers of building and sustaining customer intimacy. Your people will constantly be generating new Ideas, then taking those Ideas to your...
Customer Intimacy: Messaging to Enable Sales

Customer Intimacy: Messaging to Enable Sales

Since it’s so important to success, let’s talk about messaging and the sales force. You must differentiate your business with clear messaging attributes which include: An Idea Selling™ storyboard Answers to key questions like:- “Why” they...