Issues Building New Practices in a Customer Intimacy Business

Issues Building New Practices in a Customer Intimacy Business

We work with many new practices that include: people from our clients’ legacy businesses; consultants with vertical expertise that are recent hires; and other new hires that might sell solutions.  While they each have been successful in their own careers...
The Customer Intimacy Journey: A Blueprint for Change

The Customer Intimacy Journey: A Blueprint for Change

The challenge for any significant change initiative is maintaining motivation and focus throughout the effort.Most change initiatives fail because of this very issue. Both individuals and corporations suffer from this phenomenon – personal improvement (like...